Return and Refund Policy

OrrenLab accepts return or exchange requests within 30 days of delivery.

Returns

To be eligible for a standard return, items must be unworn, unwashed, in their original condition, and in the original packaging where possible.

For hygiene reasons, worn or washed socks may not be eligible for a standard return unless there is a product fault.

Size Exchanges

If the fit is not right, contact us within 30 days of delivery and we’ll help arrange an exchange for another available size. Exchanges are subject to stock availability.

Faulty, Damaged or Incorrect Items

If your item is faulty, damaged or incorrect, contact us within 30 days of delivery with your order number, a short description of the issue, and clear photos where possible.

You may keep the faulty pair; no return is required. We’ll arrange a replacement or exchange as appropriate.

Return Shipping

Customers are responsible for return shipping costs for standard returns. No return shipping is required for a faulty pair that OrrenLab has confirmed does not need to be returned.

Original shipping fees are non-refundable unless the issue was caused by us.

Refunds

Once an eligible return is received and inspected, we’ll notify you whether the refund has been approved. Approved refunds are returned to the original payment method. Your bank or payment provider may require additional processing time.

Contact

For return, exchange or refund assistance, email orrenlabofficial@gmail.com.